LONDON, June 23, 2026 (GLOBE NEWSWIRE) -- Commerce (Nasdaq: CMRC), a data-centric provider of an open, AI-driven commerce ecosystem that enables businesses to unlock data, power intelligent discovery and deliver personalised experiences at scale, and PayPal today released new research revealing strong consumer interest in agentic shopping experiences alongside a clear demand for safeguards that keep consumers in control of purchases.
The study, conducted by Logica Research, surveyed 1,000 online shoppers across the United Kingdom, as well as a further 2,000 across the US and Australia, to better understand consumer attitudes toward agentic shopping tools — AI-powered assistants that can research products, compare options and make purchases on a shopper’s behalf. While 64% of UK consumers say they are interested in trying agentic shopping tools, many remain hesitant to give AI full autonomy over purchasing decisions.
The findings suggest that while consumers are increasingly comfortable with AI playing a role in commerce, widespread adoption of agentic shopping will depend on merchants, technology providers and payment companies building experiences that prioritise trust, transparency and security.
Agentic shopping as a gateway to savings and promotions
The research reveals that just 21% of UK shoppers are already using AI tools to help with their online shopping today. However, 70% want AI tools to help with their online shopping in the future. The leading reason is to make it easier to find the retailer with the best price (31%), followed by making it easier to find every promotion and discount (28%) and alerting them if a product has a better price elsewhere (23%).
Of consumers who don’t currently use AI for shopping, 62% say they plan to try AI-powered shopping tools within the next year.
Barriers to the agentic era
While agentic AI tools are being embraced at the discovery and comparison stages, there are concerns about AI purchasing a product without the shopper’s approval (43%), bank account security breaches (39%), purchasing the wrong product (32%) and privacy violations or personal data breaches (29%).
Consumers have high expectations for AI shopping tools, with 83% stating they would expect AI shopping tools to offer payment security that is as good as, or better than, existing methods.
When it comes to who consumers would trust to provide safe agentic shopping tools, trust was balanced between tech companies such Google and Apple, online payment providers such as PayPal, marketplaces such as Amazon and Etsy and traditional payment providers such as Visa and Mastercard.
Accuracy and transparency also arose as concerns UK shoppers have in relation to AI shopping tools. Among non-users of AI shopping tools, one in five question the accuracy of the information the tools provide. Meanwhile, over half (55%) of consumers state it is important that sponsored content and ads are clearly identifiable and 46% believe brands and retailers shouldn’t be able to pay to be given preference by AI shopping tools.
“The report reveals that UK shoppers see the potential for agentic commerce to help them compare products, identify cost savings, and find available discounts,” said Andrew Norman, GM EMEA at Commerce. “Retailers have a prime opportunity, provided they can build trust and transparency into the experience. This means creating shopping journeys that help consumers make informed purchasing decisions while retaining control over the checkout process and ensuring the recommendations they receive are accurate, transparent and reliable. Get those fundamentals right, and agentic commerce can provide significant value for retailers and consumers alike.”
Access the complete report and detailed survey results at:
https://www.bigcommerce.co.uk/resources/reports/agentic-ai-shopping-research-cdl-report/
.
Methodology
The Agentic AI Shopping Research report is based on an online survey conducted by Logica Research in March and April 2026. The study surveyed 1,000 online shoppers in each of the United States, United Kingdom and Australia, for a total of 3,000 respondents. To qualify, participants had to be 18 years or older and have made at least one online purchase in the previous month.
About Commerce
Commerce
(Nasdaq: CMRC) empowers businesses to innovate, grow, and thrive by providing an open, AI-driven commerce ecosystem. As the parent company of
BigCommerce
,
Feedonomics
, and
Makeswift
, Commerce connects the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Trusted by leading businesses like Coldwater Creek, Cole Haan, Dell, Harvey Nichols, King Arthur Baking Co., Mizuno, Pacsun, Perry Ellis, Skechers, SportsShoes and Uplift Desk, Commerce delivers the storefront control, optimized data, and AI-ready tools businesses need to grow, serve diverse buyers, and operate with confidence in an increasingly intelligent, multi-surface world. For more information, visit
www.commerce.com
or follow us on
X
and
LinkedIn
.
Media Contact:
Brad Hem
pr@commerce.com
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Commerce and PayPal Research Finds Strong Interest in Agentic Shopping, with Consumers Demanding Trust and Security
Commerce and PayPal reveal research showing consumer interest in AI-driven shopping, highlighting demand for control, trust, and security.
Quiver AI Summary
Commerce and PayPal recently unveiled research highlighting consumer interest in agentic shopping experiences, which involve AI-powered assistants that assist in product research and purchasing. Conducted by Logica Research, the study surveyed 1,000 UK shoppers and 2,000 from the US and Australia, finding that 64% of UK respondents are interested in agentic shopping, although many are cautious about granting AI full autonomy. While only 21% currently use AI tools, 70% expressed a desire to use them, primarily for price comparisons and finding discounts. Key concerns include the potential for unsanctioned purchases, privacy issues, and the accuracy of information provided by AI tools. The findings suggest that trust, transparency, and security are critical for the adoption of these technologies, and businesses have the opportunity to create valuable experiences by prioritizing consumer control and clarity in recommendations.
Potential Positives
Potential Negatives
FAQ
What is agentic shopping?
Agentic shopping refers to AI-powered assistants that help consumers research, compare, and purchase products on their behalf.
What did the research by Commerce and PayPal reveal?
The research highlighted strong consumer interest in agentic shopping tools but showed hesitance to grant full purchasing autonomy to AI.
How many UK consumers are currently using AI shopping tools?
Only 21% of UK shoppers are currently using AI tools for online shopping, despite 70% expressing interest in the future.
What are the main concerns consumers have about AI shopping tools?
Consumers are worried about AI purchasing without approval, security breaches, inaccuracy, and privacy violations when using AI shopping tools.
What can retailers do to encourage the adoption of agentic shopping?
Retailers can build trust by ensuring transparency, accuracy, and security in AI shopping experiences to enhance consumer confidence.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
$CMRC Insider Trading Activity
$CMRC insiders have traded $CMRC stock on the open market 2 times in the past 6 months. Of those trades, 1 have been purchases and 1 have been sales.
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$CMRC Hedge Fund Activity
We have seen 82 institutional investors add shares of $CMRC stock to their portfolio, and 108 decrease their positions in their most recent quarter.
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$CMRC Analyst Ratings
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Full Release
LONDON, June 23, 2026 (GLOBE NEWSWIRE) -- Commerce (Nasdaq: CMRC), a data-centric provider of an open, AI-driven commerce ecosystem that enables businesses to unlock data, power intelligent discovery and deliver personalised experiences at scale, and PayPal today released new research revealing strong consumer interest in agentic shopping experiences alongside a clear demand for safeguards that keep consumers in control of purchases.
The study, conducted by Logica Research, surveyed 1,000 online shoppers across the United Kingdom, as well as a further 2,000 across the US and Australia, to better understand consumer attitudes toward agentic shopping tools — AI-powered assistants that can research products, compare options and make purchases on a shopper’s behalf. While 64% of UK consumers say they are interested in trying agentic shopping tools, many remain hesitant to give AI full autonomy over purchasing decisions.
The findings suggest that while consumers are increasingly comfortable with AI playing a role in commerce, widespread adoption of agentic shopping will depend on merchants, technology providers and payment companies building experiences that prioritise trust, transparency and security.
Agentic shopping as a gateway to savings and promotions
The research reveals that just 21% of UK shoppers are already using AI tools to help with their online shopping today. However, 70% want AI tools to help with their online shopping in the future. The leading reason is to make it easier to find the retailer with the best price (31%), followed by making it easier to find every promotion and discount (28%) and alerting them if a product has a better price elsewhere (23%).
Of consumers who don’t currently use AI for shopping, 62% say they plan to try AI-powered shopping tools within the next year.
Barriers to the agentic era
While agentic AI tools are being embraced at the discovery and comparison stages, there are concerns about AI purchasing a product without the shopper’s approval (43%), bank account security breaches (39%), purchasing the wrong product (32%) and privacy violations or personal data breaches (29%).
Consumers have high expectations for AI shopping tools, with 83% stating they would expect AI shopping tools to offer payment security that is as good as, or better than, existing methods.
When it comes to who consumers would trust to provide safe agentic shopping tools, trust was balanced between tech companies such Google and Apple, online payment providers such as PayPal, marketplaces such as Amazon and Etsy and traditional payment providers such as Visa and Mastercard.
Accuracy and transparency also arose as concerns UK shoppers have in relation to AI shopping tools. Among non-users of AI shopping tools, one in five question the accuracy of the information the tools provide. Meanwhile, over half (55%) of consumers state it is important that sponsored content and ads are clearly identifiable and 46% believe brands and retailers shouldn’t be able to pay to be given preference by AI shopping tools.
“The report reveals that UK shoppers see the potential for agentic commerce to help them compare products, identify cost savings, and find available discounts,” said Andrew Norman, GM EMEA at Commerce. “Retailers have a prime opportunity, provided they can build trust and transparency into the experience. This means creating shopping journeys that help consumers make informed purchasing decisions while retaining control over the checkout process and ensuring the recommendations they receive are accurate, transparent and reliable. Get those fundamentals right, and agentic commerce can provide significant value for retailers and consumers alike.”
Access the complete report and detailed survey results at: https://www.bigcommerce.co.uk/resources/reports/agentic-ai-shopping-research-cdl-report/ .
Methodology
The Agentic AI Shopping Research report is based on an online survey conducted by Logica Research in March and April 2026. The study surveyed 1,000 online shoppers in each of the United States, United Kingdom and Australia, for a total of 3,000 respondents. To qualify, participants had to be 18 years or older and have made at least one online purchase in the previous month.
About Commerce
Commerce (Nasdaq: CMRC) empowers businesses to innovate, grow, and thrive by providing an open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , Commerce connects the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. Trusted by leading businesses like Coldwater Creek, Cole Haan, Dell, Harvey Nichols, King Arthur Baking Co., Mizuno, Pacsun, Perry Ellis, Skechers, SportsShoes and Uplift Desk, Commerce delivers the storefront control, optimized data, and AI-ready tools businesses need to grow, serve diverse buyers, and operate with confidence in an increasingly intelligent, multi-surface world. For more information, visit www.commerce.com or follow us on X and LinkedIn .
Media Contact:
Brad Hem
pr@commerce.com
Read full article here »