SANTA CLARA, Calif., July 29, 2026 (GLOBE NEWSWIRE) -- SoundHound AI Inc. (Nasdaq: SOUN), a global leader in voice and agentic AI, today announced the expansion of “Emily,” MUSC Health’s AI agent built on SoundHound’s next-generation agentic AI platform. The expansion extends support to MUSC Health’s retail and specialty pharmacy operations and builds on a successful collaboration that has supported more than 2.2 million patient calls across the health system.
Since first deploying Emily on SoundHound’s AI agent platform in 2024 as part of an initiative to enhance patient appointment management, MUSC Health, the health care system of the Medical University of South Carolina, has scaled the technology across patient access and other nonclinical service workflows.
Using AI to handle a growing portion of calls empowers patients to complete routine tasks independently, reducing wait times and allowing staff to focus on more complex or sensitive needs. This approach improves operational efficiency while maintaining a high-quality patient experience.
MUSC Health’s recent expansion of the Epic-integrated AI agent system to its retail and specialty pharmacy phone lines represents one of the first agentic voice implementations for an Epic system. Patients can use natural-language conversations with Emily to:
-
Process prescription refill requests
-
Receive real-time updates on refill statuses
-
Access pharmacy hours and location information
-
Be routed directly to appropriate pharmacy teams when needed
This expansion builds on MUSC Health’s broader digital transformation strategy to create a self-service “front door” that provides seamless access to care for patients and reduces the administrative burden on staff.
“From patient access to pharmacy operations, we are thoughtfully deploying AI to enhance the human experience in health care,”
said
Crystal Broj, Chief Digital Transformation Officer at MUSC Health.
“Our collaboration with SoundHound AI has enabled us to scale agentic AI in a way that delivers measurable efficiencies while maintaining the high level of service our patients expect. That means ensuring the technology is secure, reliable and capable of responsibly managing sensitive patient interactions.”
For health systems nationwide facing rising call volumes, workforce shortages and growing patient expectations, MUSC Health’s approach demonstrates how enterprise-grade conversational AI agents can deliver operational efficiencies at scale while improving patient satisfaction.
“MUSC Health is proving that AI agents can drive real impact in complex health care environments,”
said Michael Zagorsek, Chief Operating Officer at SoundHound AI.
“Supporting more than 2 million patient interactions and expanding into pharmacy operations underscores how our sophisticated AI agents can scale securely within the industry. The future of patient engagement is intelligent, accessible and enterprise-ready.”
Read the full case study on SoundHound’s website:
From Appointments to Refills: MUSC Health’s Expansion of AI-Enabled Patient Access Capabilities With Emily
Media Contacts:
Fiona McEvoy
SoundHound AI
415-610-6590
PR@SoundHound.com
Meg Lewis
Medical University of South Carolina
mediarelations@musc.edu
About SoundHound AI
SoundHound AI (Nasdaq:SOUN) is a voice and agentic AI company that enables businesses to deliver natural, end-to-end conversational experiences across digital and physical channels, including phones, kiosks, chat, smart devices, drive-thrus, TVs, in-vehicle, and more. Its agentic platform, OASYS, is a self-learning, orchestrated AI system where organizations can build and deploy conversational AI agents to handle transactions, tasks, and workflows on behalf of customers and employees. Built on proprietary technology backed by 400+ patents and years of AI research, SoundHound serves leading brands across industries including automotive, financial services, healthcare, retail, telecommunications, and more. It powers millions of products and processes billions of interactions annually for enterprise customers worldwide. Learn more at:
www.soundhound.com
About MUSC
Founded in 1824 in Charleston, MUSC is the state’s only comprehensive academic health system, with a mission to preserve and optimize human life in South Carolina through education, research and patient care. Each year, MUSC educates nearly 3,500 students in six colleges and trains more than 1,060 residents and fellows across its health system. MUSC leads the state in research funding from the National Institutes of Health, including National Institute of General Medical Sciences COBRE awards. For information on our academic programs, visit musc.edu.
As the health care system of the Medical University of South Carolina, MUSC Health is dedicated to delivering the highest-quality and safest patient care while educating and training generations of outstanding health care providers and leaders to serve the people of South Carolina and beyond. In 2025, for the 11th consecutive year, U.S. News & World Report named MUSC Health University Medical Center in Charleston the No. 1 hospital in South Carolina. To learn more about clinical patient services, visit muschealth.org.
MUSC has a total enterprise annual operating budget of $8.9 billion. The more than 36,200 MUSC members include world-class faculty, physicians, specialty providers, scientists, contract employees, affiliates and care team members who deliver groundbreaking education, research and patient care.
A photo accompanying this announcement is available at:
https://www.globenewswire.com/NewsRoom/AttachmentNg/9ec334b1-be62-4554-8caa-87f36b63e9d5
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SoundHound AI Expands MUSC Health’s Emily AI Agent to Retail and Specialty Pharmacy Operations
SoundHound AI extends support for MUSC Health's AI agent, Emily, enhancing pharmacy operations and improving patient experience.
Quiver AI Summary
SoundHound AI Inc. has announced the expansion of its AI agent "Emily" in collaboration with MUSC Health, extending its use to the health system's retail and specialty pharmacy operations. Emily, which successfully managed over 2.2 million patient calls since its 2024 launch for appointment management, now integrates into pharmacy services, allowing patients to interact through natural language for tasks such as prescription refills and accessing pharmacy information. This initiative, part of MUSC Health's digital transformation to streamline patient access and reduce administrative workloads, highlights the effective deployment of conversational AI in healthcare settings. SoundHound AI affirms the effectiveness of its technology in enhancing user experience while maintaining high service quality.
Potential Positives
Potential Negatives
FAQ
What is the purpose of Emily at MUSC Health?
Emily is an AI agent designed to streamline patient appointment management and enhance pharmacy operations at MUSC Health.
How has Emily impacted patient calls?
Emily has successfully handled over 2.2 million patient calls, improving efficiency and reducing wait times for routine tasks.
What new features does Emily support for pharmacy operations?
Emily enables patients to process prescription refills, receive updates, access pharmacy information, and connect with pharmacy teams directly.
What role does SoundHound AI play in MUSC Health's digital transformation?
SoundHound AI provides the advanced agentic AI platform that supports MUSC Health's goal of enhancing patient access and operational efficiency.
How does MUSC Health ensure patient interaction security with AI?
MUSC Health prioritizes secure and reliable technology to responsibly manage sensitive patient interactions through Emily's AI capabilities.
Disclaimer: This is an AI-generated summary of a press release distributed by GlobeNewswire. The model used to summarize this release may make mistakes. See the full release here.
$SOUN Insider Trading Activity
$SOUN insiders have traded $SOUN stock on the open market 12 times in the past 6 months. Of those trades, 0 have been purchases and 12 have been sales.
Here’s a breakdown of recent trading of $SOUN stock by insiders over the last 6 months:
To track insider transactions, check out Quiver Quantitative's insider trading dashboard. You can access data on insider stock transactions through the Quiver Quantitative API insider transaction endpoint.
$SOUN Revenue
$SOUN had revenues of $44.2M in Q1 2026. This is an increase of 51.72% from the same period in the prior year.
You can track SOUN financials on Quiver Quantitative's SOUN stock page.
You can access data on SOUN stock through the Quiver Quantitative API.
$SOUN Hedge Fund Activity
We have seen 188 institutional investors add shares of $SOUN stock to their portfolio, and 207 decrease their positions in their most recent quarter.
Here are some of the largest recent moves:
To track hedge funds' stock portfolios, check out Quiver Quantitative's institutional holdings dashboard. You can access data on hedge funds moves and 13F filings through the Quiver Quantitative API 13F endpoint.
$SOUN Price Targets
Multiple analysts have issued price targets for $SOUN recently. We have seen 3 analysts offer price targets for $SOUN in the last 6 months, with a median target of $14.0.
Here are some recent targets:
Full Release
SANTA CLARA, Calif., July 29, 2026 (GLOBE NEWSWIRE) -- SoundHound AI Inc. (Nasdaq: SOUN), a global leader in voice and agentic AI, today announced the expansion of “Emily,” MUSC Health’s AI agent built on SoundHound’s next-generation agentic AI platform. The expansion extends support to MUSC Health’s retail and specialty pharmacy operations and builds on a successful collaboration that has supported more than 2.2 million patient calls across the health system.
Since first deploying Emily on SoundHound’s AI agent platform in 2024 as part of an initiative to enhance patient appointment management, MUSC Health, the health care system of the Medical University of South Carolina, has scaled the technology across patient access and other nonclinical service workflows.
Using AI to handle a growing portion of calls empowers patients to complete routine tasks independently, reducing wait times and allowing staff to focus on more complex or sensitive needs. This approach improves operational efficiency while maintaining a high-quality patient experience.
MUSC Health’s recent expansion of the Epic-integrated AI agent system to its retail and specialty pharmacy phone lines represents one of the first agentic voice implementations for an Epic system. Patients can use natural-language conversations with Emily to:
This expansion builds on MUSC Health’s broader digital transformation strategy to create a self-service “front door” that provides seamless access to care for patients and reduces the administrative burden on staff.
“From patient access to pharmacy operations, we are thoughtfully deploying AI to enhance the human experience in health care,” said Crystal Broj, Chief Digital Transformation Officer at MUSC Health. “Our collaboration with SoundHound AI has enabled us to scale agentic AI in a way that delivers measurable efficiencies while maintaining the high level of service our patients expect. That means ensuring the technology is secure, reliable and capable of responsibly managing sensitive patient interactions.”
For health systems nationwide facing rising call volumes, workforce shortages and growing patient expectations, MUSC Health’s approach demonstrates how enterprise-grade conversational AI agents can deliver operational efficiencies at scale while improving patient satisfaction.
“MUSC Health is proving that AI agents can drive real impact in complex health care environments,” said Michael Zagorsek, Chief Operating Officer at SoundHound AI. “Supporting more than 2 million patient interactions and expanding into pharmacy operations underscores how our sophisticated AI agents can scale securely within the industry. The future of patient engagement is intelligent, accessible and enterprise-ready.”
Read the full case study on SoundHound’s website: From Appointments to Refills: MUSC Health’s Expansion of AI-Enabled Patient Access Capabilities With Emily
Media Contacts:
Fiona McEvoy
SoundHound AI
415-610-6590
PR@SoundHound.com
Meg Lewis
Medical University of South Carolina
mediarelations@musc.edu
About SoundHound AI
SoundHound AI (Nasdaq:SOUN) is a voice and agentic AI company that enables businesses to deliver natural, end-to-end conversational experiences across digital and physical channels, including phones, kiosks, chat, smart devices, drive-thrus, TVs, in-vehicle, and more. Its agentic platform, OASYS, is a self-learning, orchestrated AI system where organizations can build and deploy conversational AI agents to handle transactions, tasks, and workflows on behalf of customers and employees. Built on proprietary technology backed by 400+ patents and years of AI research, SoundHound serves leading brands across industries including automotive, financial services, healthcare, retail, telecommunications, and more. It powers millions of products and processes billions of interactions annually for enterprise customers worldwide. Learn more at: www.soundhound.com
About MUSC
Founded in 1824 in Charleston, MUSC is the state’s only comprehensive academic health system, with a mission to preserve and optimize human life in South Carolina through education, research and patient care. Each year, MUSC educates nearly 3,500 students in six colleges and trains more than 1,060 residents and fellows across its health system. MUSC leads the state in research funding from the National Institutes of Health, including National Institute of General Medical Sciences COBRE awards. For information on our academic programs, visit musc.edu.
As the health care system of the Medical University of South Carolina, MUSC Health is dedicated to delivering the highest-quality and safest patient care while educating and training generations of outstanding health care providers and leaders to serve the people of South Carolina and beyond. In 2025, for the 11th consecutive year, U.S. News & World Report named MUSC Health University Medical Center in Charleston the No. 1 hospital in South Carolina. To learn more about clinical patient services, visit muschealth.org.
MUSC has a total enterprise annual operating budget of $8.9 billion. The more than 36,200 MUSC members include world-class faculty, physicians, specialty providers, scientists, contract employees, affiliates and care team members who deliver groundbreaking education, research and patient care.
A photo accompanying this announcement is available at: https://www.globenewswire.com/NewsRoom/AttachmentNg/9ec334b1-be62-4554-8caa-87f36b63e9d5
Read full article here »